Engrave-A-Crete is a family owned business. We are proud of our products and our employees. The tools you purchase from us are made in our factory right here in the United States of America.
We love our customers and are committed to their success. We have a dedicated customer support team, free ongoing tech support, and a real live person answers the phone during normal business hours. We have set up many direct contacts for you to help with your specific needs, quickly and efficiently.
Engrave-A-Crete is a member of the Better Business Bureau, the local Chamber of Commerce and a supporter of the community where we live. We believe in excellent customer service and know you will be pleased with the training, service and products you receive.
Darrel Adamson, President of Engrave-A-Crete, refers to himself as the HPIC, head cat wrangler, chief pilot and head gopher for the company. A more accurate description would be inventor, designer, researcher, developer, businessman, thinker, planner,…and the list goes on. Darrel laughingly dismisses serious talk of his contributions to the company and the decorative concrete industry.
“Who needs me? Depends on who you ask,” Darrel says with a grin. “I still do a great deal of the research and development of the hardware, so our customers…”
Brandon Adamson, Executive Vice President of Engrave-A-Crete, is a busy man. Any given day finds him working in the shop, perfecting formulas in the lab area, developing and testing new tools and products, coordinating seminars and shows, solving tech issues, and consulting with the sales, accounting and marketing departments.
“I do whatever needs to be done, all the way from cleaning to designing and developing new products,” Brandon says. “It's my job to keep the plant and operations…”
Stephen Lee's official title is Template Production Manager, but at Engrave-A-Crete we've dubbed him the Template Master. Often found in a darkened office pouring over a computerized design, Stephen puts his magical touch to work to produce stunning templates for Engrave-A-Crete customers.
Stephen came to Engrave-A-Crete from the sheet metal industry, and he believes his initial lack of experience in the decorative concrete field is…
Engrave-A-Crete prides itself on having a real, in-house person answering the phone, and without a doubt the company has one of the best. Receptionist Jessica House, better known as Jess, always greets callers and guests with an upbeat attitude and a cheerful smile. She especially enjoys talking with customers.
“It's exciting to talk to customers and hear that they're doing well, how excited they are about the job they're doing, and the kind of projects they've done. It's just exciting to learn what's going on,” Jess says. “Sometimes they invite me to visit their websites to…”
During any given hour at Engrave-A-Crete, Debbie Ohland may answer several tech questions, take reservations for the next seminar, counsel customers about growing their businesses, instruct customer service representatives, and produce sales reports using the company software. To say that she's important to Engrave-A-Crete is an understatement.
While Debbie officially works in sales, she also enjoys the customer service aspect of her job.
“I like being able to help my existing customers and new customers…to be sure they're never…”
Andrew Kaiser could be described as a mind reader, because that's exactly the skill he practices daily as he manages Engrave-A-Crete's e-commerce site at http://engraveacrete.com/. Andrew realizes that not everyone shares his technological expertise, so he designs each aspect of the site to be a pleasant and beneficial experience for customers.
“I try to put myself in the mind of whoever is looking at our website,” Andrew says. “I visualize the types of customers we have, whether they're contractors, or just homeowners looking to do a small project. Once I'm in that mindset, I try to see everything on…”
Sherry Vanderstine has mastered the art of communicating to the world what Engrave-A-Crete is all about. As graphic designer for the company, she is responsible for designing brochures, catalogs, emails, web pages, trailer wraps…the list goes on and on to include nearly everything the public sees from Engrave-A-Crete. Coupling her love for art with her appreciation of concrete makes Sherry's job especially rewarding to her.
“I love graphic design,” Sherry says, “and I have a really crazy love of concrete based on my childhood…
She has fingers on the keyboard and a brain on overdrive. That describes Vicki Box, writer at Engrave-A-Crete, as she turns out ad copy, catalog descriptions, web page content, technical data sheets, and an occasional funny story to keep readers entertained.
“I've always enjoyed writing,” Vicki says. “It's such a challenge to shape words into sentences that convey to the reader exactly what it is that I want them to know, or to create in the reader's mind the same picture I'm imagining myself. I come to work every day because it's just plain fun! And I leave with such a feeling of accomplishment. It's a very…"