Engrave-A-Crete is a family owned business. We are proud of our products and our employees. The tools you purchase from us are made in our factory right here in the United States of America.
We love our customers and are committed to their success. We have a dedicated customer support team, free ongoing tech support, and a real live person answers the phone during normal business hours. We have set up many direct contacts for you to help with your specific needs, quickly and efficiently.
Engrave-A-Crete is a member of the Better Business Bureau, the local Chamber of Commerce and a supporter of the community where we live. We believe in excellent customer service and know you will be pleased with the training, service and products you receive.
Darrel Adamson, President of Engrave-A-Crete, refers to himself as the HPIC, head cat wrangler, chief pilot and head gopher for the company. A more accurate description would be inventor, designer, researcher, developer, businessman, thinker, planner,…and the list goes on. Darrel laughingly dismisses serious talk of his contributions to the company and the decorative concrete industry.
“Who needs me? Depends on who you ask,” Darrel says with a grin. “I still do a great deal of the research and development of the hardware, so our customers…”
Brandon Adamson, Executive Vice President of Engrave-A-Crete, is a busy man. Any given day finds him working in the shop, perfecting formulas in the lab area, developing and testing new tools and products, coordinating seminars and shows, solving tech issues, and consulting with the sales, accounting and marketing departments.
“I do whatever needs to be done, all the way from cleaning to designing and developing new products,” Brandon says. “It’s my job to keep the plant and operations…”
During any given hour at Engrave-A-Crete, Debbie Ohland may answer several tech questions, take reservations for the next seminar, counsel customers about growing their businesses, instruct customer service representatives, and produce sales reports using the company software. To say that she’s important to Engrave-A-Crete is an understatement.
While Debbie officially works in sales, she also enjoys the customer service aspect of her job.
“I like being able to help my existing customers and new customers…to be sure they’re never…”