Have you heard of Judge Judy? She’s the outspoken, no nonsense TV judge who cuts right to the chase with no worry about hurting anyone’s feelings as she asks questions and makes her judgment.
What would Judge Judy say about your case if a customer brought you to court over a job you’ve completed? Or, what would she say if you’re trying to collect from a customer who repeatedly finds fault with your work through no fault of yours and delays payment?
Remodeling Magazine recently published an online article entitled “How Judge Judy Taught Me to Be a Better Remodeler” and it brings up some valid points that might keep you out of Judge Judy’s courtroom, or any other courtroom for that matter.
- Make sure the important things are in writing. Look at your paper trail. Your original contract with the customer is obviously critical, but that’s not all. Change orders, for instance, can be particularly important so they don’t get overlooked and are carried out as written. They also serve as a reminder to the customer that they agreed to the change. Make sure they are signed by both you and the customer so there are no misunderstandings.
- If you have numerous employees, subcontracts, change orders, permits, etc. then you may need to hire a contract administrator to help you keep things filed and up to date.
- Focus on communication skills with your decorative concrete customer, subcontractors, and everyone involved in the project. Be sure everyone on both sides knows who can make decisions and/or promises, and who’s the No. 1 person in charge of the project.
You can read the entire article here. It has some good reminders to keep you and your decorative concrete company out of legal hot water, and especially out of Judge Judy’s courtroom.